SHIPPING INSIDE CANADA:
All orders will be shipped with Canada Post.
SHIPPING OUTSIDE CANADA:
Please note that the customer is responsible for any custom fees or importation taxes that may apply.
We ship items with either Canada Post or a local shipping logistics service offering USPS and FedEx shipping.
Please note that we use either FedEx, UPS or DAY & ROSS for shipping larger orders, where Canada Post's size restrictions apply. We strive to find the best rate and service for the specific order, to get your order to you safely and quickly.
Orders exceeding CAD $2000 will require a formal entry into the US. This means that Customs and Border Protection (CBP) will require your EIN/tax identification number assigned by the IRS or your social security number. We will put you in contact with our broker JORI International Ltd and have them acquire this information.
Please note that furniture shipments do not include white glove delivery, but comes with curb side delivery only. Please contact us prior to shipping, if you would like to upgrade shipping method.
When shipping internationally, we generally ship with Canada Post air, surface shipping or our local shipping logistics service offering USPS. International orders (except most US orders) generally do not come with tracking and are not insured. Please contact us prior to purchasing if you wish to upgrade to an insured/tracked shipping option.
If you do not see a shipping option for a specific item, please feel free to contact us and we'll see what we can do.
The timeframes for dispatching are listed under "Shipping & Policies" for each item. If you need an item for a specific date, please contact us prior to ordering and we'll do our best to accommodate your wishes.
Within Canada shipping usually takes 1-9 business days.
Shipping to the US usually takes around 4-10 business days. Please note that this may vary due to clearance times for customs and border protection.
International shipping times are about 4-6 weeks by surface and 1-2 weeks by air. Please note that this may vary due to clearance times for customs and border protection.
It is the responsibility of the customer to provide an accurate shipping address at the time of purchase. We don't take responsibility if an item sent to the address given at the time of purchase can't be delivered.
All sales are final. Please contact us before purchasing, if you have any questions or concerns about an item.